digisuite Project Coordinator

Job Title: digisuite Project Coordinator

Reporting to: digisuite Project Manager

Department: digisuite

Direct Reports: None

 To support the digisuite Project Manager in driving digisuite projects from initiation through to delivery for a wide range of clients. The digisuite Project Coordinator must be adept at managing and building client relationships and reporting on the status of projects.

 

Job Responsibilities

  • To support in planning delivery of multiple digisuite projects across the UK, including key milestones, from the outset by liaising with the required internal teams.
  • To manage day to day client projects internally with the relevant teams as instructed by the digisuite Project Manager.
  • To upload content and work with the internal client services teams to train on the upload process.
  • To effectively test and check the product at key points within the build timeline.
  • To support the digisuite Project Manager and developers with the QA processes.
  • To communicate information to the PMO to implement on site where installs are required for a project.
  • To communicate effectively during a project with the client and key stakeholders on the project regarding progress.
  • To support the digisuite Project Manager in creating proposals for new digisuite opportunities including pricing.
  • To order hardware for the product on site as required.
  • To assist with client invoicing, requesting POs from clients and ensuring accurate profit figures each month.
  • To attend site for project scoping, client meetings, training, demos, handovers when necessary.
  • To support the digisuite Project Manager in resolving any issues or problems internally with the teams or with relevant suppliers.
  • To adhere to SLA agreements with our clients.
  • To be able to confidently use project management software.
  • To be able to support in planning and tracking every project to ensure we have stayed within timescales and budget.
  • To make sure any supplier invoices are correct/correlate with the PO and have been received within a sensible time frame.
  • To support the digisuite Project Manager with the aftercare system to ensure all emails are responded to and issues are resolved swiftly.
  • To provide updates on live jobs at the weekly projects meeting.
  • To support the digisuite Project Manager and the social media team with campaigns.
  • To become a part of the team that is integral to winning new business for the digisuite product.
  • At all times comply with the company policies, procedures, and instructions
  • Any other tasks as required by the digisuite Project Manager or senior management team.

 

Person Specification:

Qualifications
  • Full UK driving license.
Experience
  • Proven experience of effectively supporting in delivery of digital projects from brief through to delivery.
  • Understanding of web technologies such as Firebase and React.
  • Proven experience of developing strong client relationships.
  • Ability to identify new business opportunities with current clients through upselling.
  • Agency experience is preferred.
Knowledge and Skills
  • An excellent understanding of the web development process.
  • Excellent written and oral communication skills.
Personal Qualities
  • Ambitious and wants to grow our digisuite product.
  • A self-starter with a strong work ethic capable of planning and managing own time effectively.
  • Dynamic, responsive and immediate.
  • Ability to work under pressure, change direction and find a solution.
  • Ability to work on multiple client projects at one time.
  • A driven individual who can use their initiative and find a good solution to any problem.
  • Excellent interpersonal skills.
  • Must have a keen interest in digital projects and the property sector as a whole.
  • Good attention to detail.
  • Ability to keep their own work tasks on track.
  • Ability to work to strict deadlines.

 

Hybrid working – 3 days in the Feering office and 2 days at home after training

Salary – £22k – £25k pa

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