Client Services Executive

Location: Feering, Colchester – hybrid working 2 days in the office and 3 days remote

Salary: £20k to £22k depending on experience

 

As Client Services Executive, you will be required to work with the Client Services Director in delivering a high-quality service to all clients, both existing and prospective, on a daily basis, ensuring all their queries are dealt with in a professional and efficient manner and work behind the scenes to keep projects moving forward with the wider team. As the Client Services team, it’s our responsibility to be the face of Focus Experiential, and therefore as part of this role, the Client Services Executive needs to be organised, proactive and work with the other members of the team to deliver the best working experience for our clients.

 

Job Responsibilities

Training, guidance and support will be provided from the outset for all job responsibilities;

  • Take direction from the Client Services Director and provide regular updates on active client projects/leads, as well as updates on their workload.
  • Build effective relationships with the clients, both existing and prospective, alongside as Client Services Director.
  • Build strong relationships internally with all team members, including other group members.
  • Manage weekly meetings with Client Services Director and plan ahead to stay organised.
  • Communicating any client’s needs to the team, from discussions with the client/Client Services Director and ensuring the needs of the client are followed up and actioned.
  • Respond to all client requirements in a timely and efficient manner.
  • Take meeting minutes and provide to team members as actions to follow up.
  • Setting up briefing meetings with Client Services Director/Interior design team and be responsible for ensuring throughout each stage of a job important milestones/timeframes are met.
  • Liaise closely with Project Management Office (PMO) to ensure work for clients is completed on time and to budget and to be available on handovers if required.
  • Assisting the PMO office with Aftercare protocols and additional works required at point of handover.
  • Assist the social media team providing content for posts and attending weekly meetings to ensure requests are actioned.
  • Assist in keeping the company website up to date with new case studies.
  • Attending site meetings (if required) and follow up actions agreed at meetings.
  • Manage internal CRM system (Synergist), adding new jobs and creating job folders/saving documentation in the correct places on the Focus server, and ensure everything is up to date at all times.
  • Assist in the upselling of internal services and products (i.e., Digisuite)
  • Responsibility for the management of Synergist contacts.
  • Using the Server file management system as per Focus procedures.
  • Work additional hours depending on requirements from Client Services Director.
  • Any other ad hoc duties as requested by the Client Services Director.

 

Person Specification

Qualifications
  • Previous experience of being client facing/administration role
Experience
  • Previous experience of client facing, supporting clients directly in a service-provision organisation.
  • Experience of working within an agency environment is desirable.
  • Experience of liaising with a number of different contacts at any stage.
  • Experience of CRM systems, including raising job numbers, invoicing and quoting processes.
Knowledge and Skills
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent planning and organisational skills.
  • Exceptional attention to detail.
  • Excellent computer skills, including the Microsoft suite.
Personal Qualities
  • An ambitious and driven individual with great work ethic.
  • Has a keen interest in developing their skill set, working towards Client Services Manager
  • Be able to work under pressure to meet the needs of the client.
  • Ability to work to tight deadlines.
  • To be a team player across the group.

 

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